Shipping policy
Shipping Policy
Last updated: November 2025
Thank you for shopping with Lumeyr™.
We’re committed to delivering your order quickly, safely, and with complete transparency.
Please review our shipping policy below.
1. Processing Times
All orders are processed within 1–2 business days after confirmation of payment.
Orders placed on weekends or public holidays will be processed the following business day.
You will receive an email confirmation with your order details and tracking number once your package has been dispatched.
2. Shipping Times & Costs
We currently ship to the United Kingdom and selected international destinations.
|
Destination |
Estimated Delivery Time |
Shipping Cost |
|---|---|---|
|
United Kingdom |
1–3 business days |
Free on all orders |
|
Europe |
3–7 business days |
Calculated at checkout |
|
United States |
5–10 business days |
Calculated at checkout |
Note: Delivery times may vary due to customs inspections, courier delays, or high-volume periods such as holidays.
3. Order Tracking
Once your order ships, you’ll receive an email with your tracking number and a link to monitor your delivery in real time.
If you haven’t received tracking information within 3 business days, please contact our support team at support@lumeyr.com.
4. Shipping Address
Please ensure your shipping address is accurate and complete at the time of checkout.
We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
If your package is returned due to an incorrect address, you may be responsible for additional shipping fees to resend the order.
5. Damaged or Lost Packages
If your package arrives damaged, opened, or lost, please contact us immediately at support@lumeyr.com with:
-
Your order number
-
Photos of the packaging and product (if applicable)
We’ll open an investigation with the carrier and arrange a replacement or refund where appropriate.
6. Customs, Duties & Taxes
For international orders outside the UK, customs duties, import taxes, and local VAT (if applicable) are the responsibility of the customer.
Lumeyr™ is not liable for delays or fees caused by customs processing.
7. Delivery Issues
If tracking shows your order as “Delivered” but you haven’t received it:
-
Double-check your address and surroundings (neighbors, reception, parcel lockers, etc.).
-
Wait 24–48 hours, as carriers may mark packages as delivered slightly early.
-
Contact us if the issue persists — we’ll assist you in contacting the courier and resolving the matter.
8. Pre-Orders or Backorders
If you order a product listed as pre-order or out of stock, shipping will occur as soon as new inventory is available.
You’ll be notified of any delay by email.
9. Contact Us
For any questions about your order or delivery:
📧 support@lumeyr.com
Our customer care team will respond within 24 hours (Monday–Friday).
Lumeyr™
Premium Daily Hair & Wellness Shots
www.lumeyr.com